Hello everyone, Adam here (again!)
We have a ton of work to do in the next month - equipment swaps, new towers to put up (yay for more coverage!) and sealing things up for the coming winter. All of this results in bits of downtime or service interruptions - usually less than five minutes, but we know how frustrating outages of any length kind can be.
So I would like your feedback - when is the best time to do this work?
Here's a chart of last week's usage patterns:
We've removed some information for confidentiality reasons, but you get the gist - the "clearest" time is typically between 2AM and 5AM - and work that can be done in this time will be done at this time. But other times we need the daylight, and that's where you come in!
We'd like to lock down a time when you can expect a blip during the day so we don't get inundated with phonecalls. We'll still be providing warning on the day of, but having a single time gives us a better ability to plan.
So: What time works best for you - overall?
Edit: I forgot to post this to Facebook/Twitter at the same time - but it should be up now!